Shipping, Returns and Repairs

 

Shipping

UK delivery time 10 - 14 days.
International delivery time 24 -30 days.

Special Requests can sometimes take longer; we will confirm an anticipated delivery time on receipt of order for these requests

 

Delivery charges

Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

Please get in touch by email info@equi-jewel.co.uk if you require any additional method of delivery

 

Returns

All Browbands, stock pins, stocks & scrunchies are made to order by hand here in the UK, we do not therefore accept returns on these items.

However, if the browband does not fit sufficiently and has not been worn, we do accept exchanges as long as a contribution towards return postage is given (£3-£5 for UK customers, £10 for international). To discuss exchanges please email: info@equi-jewel.co.uk


Repairs 

Due to the nature of the setting of each of the jewels, if your browband is rubbed against a rough surface, i.e. hay net and/or clothing the prongs may open allowing the jewels to fall out.
 
We inspect each browband to ensure that all prongs are closed and the jewels secure when they are made.   However should jewels come out they can be replaced using a tweezers or small pliers, the prongs can then be closed.
 
If you have lost the jewels or if you would prefer us to repair and/or replace missing jewels we will be more than happy to do this for a nominal fee of return postage.  However if the damage is more than a simple jewel replacement we will provide a quote for the work for your approval and payment prior to commencing any repair.

If returning your browband for repair, please remember to include your return address.  Please let us know by email at info@equi-jewel.co.uk that you are returning your browband to us.

 

Return address:

20 Arches Close, Dukestown, Tredegar, Gwent.  NP22 4DS